Do you envision an Ontario where you will always be able to access the goods and services you want?

ACCESS POINT introduces the Customer Service Standards (Ontario Regulation 429/07) under the Accessibility for Ontarians with Disabilities Act 2005 (AODA), which ensures our loved ones, friends, neighbours, and even ourselves, can access goods and services in our own community and province, now and in the future.


Highlights (2.5 Hours):

  • Straight-forward information delivered in a learner-friendly environment helping you to understand your role and the amazing benefits of welcoming all customers, through accessibility, into your business
  • Delivered with a focus on your: municipality, not-for-profit, business, or sector
  • Workbook and certificate of completion included in fee

Access Point Informational



Thank you Jennifer, I attended, and thoroughly enjoyed, the AODA Customer Service training you provided in Prescott through the Leeds and Grenville Enterprise Centre on Nov 25/10. I really liked your diverse teaching strategies and thought the way you framed “disability” by putting a “face on it” (disability) for the participants was a wonderful way to engage your audience, spreading the word and advocating on behalf of our neighbours, families and friends who will all benefit from a greater understanding of disabilities, simple solutions and improved customer service for all.
Wendy Galloway, CCRC | Employment Developer | Career Services of Brockville