“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou
You are your most powerful marketing tool. Customers want to do business with people who are authentic, consistent, and responsive to their needs. Excellent customer service is a critical business strategy as it creates opportunities for customer loyalty, leading to organic marketing, you’ll gain insights into customer wants and needs, and even maximize profit.
- Characteristics of a Professional
- Creating a Memorable Experience
- Communication is Key
Length: 1 – 1.5 hours
Includes: Participant handouts (pdf)
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Email: email@example.com | Tel: 613-485-0305